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Template letters
Consumer template letters
Consumer template letters
Faulty goods
Letter to complain about faulty goods bought from a company
Letter to complain about misdescribed goods bought from a private seller
Letter to complain about faulty goods bought on hire purchase
Letter to complain about faulty goods supplied with a service
Problems with services or traders
Letter to complain to a trader about poor quality work
Letter to complain about the poor standard of a service
Letter to complain about a delay to a service
Letter to complain about a phone, TV or internet bill
Letter to 'make time of the essence': services
Letter to cancel a contract that's been breached
Letter to complain to a phone company about cashback
Letter to end contract due to poor work and 'lost faith'
Problems with delivery
Letter to say you received goods or services you didn't ask for
Letter to 'make time of the essence': goods
Letter to complain about non-delivery of goods
You've changed your mind
Letter to cancel a service arranged online, over the phone or by mail order
Letter to cancel or return goods bought online, over the phone or by mail order
Letter to cancel goods or services bought at home or in a public place
Holidays
Letter to complain about a holiday
Letter to ask for a refund or alternative when a package holiday is changed
Credit agreements and creditors
Letter to cancel a credit agreement before it starts
Letter to get a loan fee refunded when the loan hasn't been received
Letter to ask to be placed on list of unsecured creditors
Letter to make a claim for equal liability from a credit provider
Energy
Letter to complain to an energy supplier
Letter to complain about energy back-billing
Letter to complain about energy mis-selling
Letter to complain about your energy supply being switched without your agreement
Letter for repaying debt to your energy supplier
Letter to switch energy supplier if you have a prepayment meter
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